Frequently Asked Questions
Everything you need to know about your music collection and orders.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy for vinyl and CDs?
We accept returns on unopened and defective merchandise within 30 days of delivery. Please note that opened media cannot be returned unless it is found to be faulty.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
My vinyl arrived warped or damaged. What should I do?
We take great care in packaging, but if your item arrives damaged, please contact our support team within 7 days of receipt with photos of the damage to arrange a replacement.
Can I cancel or change my pre-order?
Pre-orders can be cancelled any time before the shipping process begins. Once an order has reached the fulfillment stage, we are unable to make changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay.